Welcome to the Sparksupport Knowledge Base

How can we help you today?

Browse by Product

Select a product to explore its dedicated knowledge base, guides, and documentation.

AI-Powered Learning for Smarter, Faster, Personalized Experiences

Modern corporate training platform with a strong focus on HSE (Health, Safety & Environment). It supports centralized learning and compliance management, offering AI-assisted course creation to effectively deploy and track employee training programs.

Discover more
SmartLearn LMS dashboard

Workflow Management Software for Streamlined and Efficient Operations

SparkFlow replaces unstructured email-based tracking with clearly defined, repeatable workflows. It centralizes requests, automates routing and approvals, and provides real-time visibility into progress and bottlenecks.

Discover more
SparkFlow dashboard

AI-Powered Recruitment System for Faster, Smarter, and More Efficient Hiring

SmartHireDesk is an AI-powered recruitment solution that streamlines job posting, candidate screening, and selection, enabling HR teams to manage the entire hiring process through a unified, data-driven dashboard.

Discover more
SmartHireDesk dashboard

Explore Support by Category

Find quick solutions, guides, and expert help tailored to your needs.

Account Help

Select a product to explore its dedicated knowledge base, guides, and documentation.

Payment Support

Invoices, subscription plans, payment failures, and refunds.

Product Usage

Step-by-step guides, feature walkthroughs and best practices.

Technical Support

Bug fixes, system errors, integrations, and performance issues.

Setup Guide

Getting started, configuration help, and implementation guidance.

Still have Questions ?

Our team is here to support you in every step. Through everything you need to get started, clear answers and helpful insights to make finding solutions quick and easy.

Browse the knowledge base home to access step-by-step guides, tutorials, and feature documentation.

Open the support portal and submit your issue along with details to receive faster assistance.

Response time depends on ticket priority, but most queries receive an initial response within one business day.

Yes, ticket status updates are available in your support dashboard and through email notifications.

Yes, onboarding resources and tailored training sessions are available based on your product plan.