Success & Support

Search guides, open tickets, and connect with our team across SmartLearn, SparkFlow, and SmartHireDesk.

Support center

Submit a ticketTrack account-specific issues in the support portal. Browse documentationStep-by-step guides for setup, features, and rollout. Talk to supportGet onboarding help, training, and rollout planning.

Choose a category to find answers faster, or jump into popular topics and contact options below.

Account Help

Roles, permissions, password resets, and SSO configuration.

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Payment Support

Invoices, subscription changes, payment failures, and refunds.

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Product Usage

Feature walkthroughs, best practices, and product-specific guides.

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Technical Support

Integrations, system errors, performance issues, and bug reports.

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Setup Guide

Getting started, configuration help, and implementation guidance.

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Contact options

  • Email support Most requests receive an initial response within one business day.
  • Live chat Available on eligible plans during business hours.
  • Onboarding sessions Book guided rollout and admin training for your team.

Frequently asked questions

Quick answers to common support questions. For product-specific walkthroughs, browse the knowledge base or open a ticket.

Browse the knowledge base home to access step-by-step guides, tutorials, and feature documentation for each product.

Open the support portal, describe your issue, and attach screenshots or logs when helpful to receive faster assistance.

Response time depends on ticket priority, but most queries receive an initial response within one business day.

Yes, onboarding resources and tailored training sessions are available based on your product plan.

Still need help?

Our team can help with rollout planning, account setup, and issue escalation when you need a direct path to resolution.

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